Privacy Policy

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Privacy Policy

Effective Date: Jan 1 2026
Website: https://www.erikamateus.com
Platform: Thinkific
Owner: Dr. Erika Mateus

ErikaMateus.com (“we,” “our,” “us,” or “the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, enroll in our courses, or participate in our community hosted on Thinkific.

1. Information We Collect

We collect information in several ways to provide you with a secure and personalized learning experience.

a. Information You Provide Directly

When you register for an account, purchase a course, or engage with our community, we may collect:

Contact Information: Name, email address, phone number, billing address.
Account Information: Username, password, and any profile information you choose to provide.
Payment Information: Credit card or other payment details (processed securely by Thinkific’s integrated payment processors; we do not store your full payment information).
Course Participation: Course progress, assignments, quiz results, and community posts or messages.

b. Information Collected Automatically

When you use our Thinkific site:

Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, referral URLs.
Cookies and Tracking Technologies: Used to maintain login sessions, improve user experience, and analyze site performance.

c. Information from Third Parties

Social media platforms (if you sign up or log in through a third-party account).
Thinkific (platform analytics and course engagement data).
Payment processors (e.g., Stripe, PayPal) to complete transactions.

2. How We Use Your Information

We use your personal information to:

Provide access to courses, coaching programs, and community spaces.
Process transactions and manage your account.
Send important communications such as receipts, course access details, or service updates.
Provide technical support and respond to inquiries.
Deliver marketing emails or newsletters (only with your consent).
Improve and personalize your learning experience.
Comply with legal obligations and enforce our Terms of Use.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties, including:

Thinkific Labs Inc. — as the course platform provider (see Thinkific’s own Privacy Policy).
Payment Processors — such as Stripe or PayPal, for secure payment transactions.
Email & Marketing Services — to send course updates, newsletters, or promotions (only if you’ve opted in).
Legal Authorities — if required by law, regulation, or court order.
Business Transfers — if our business is sold or merged, your information may be transferred to the new owner.

All third parties are required to handle your information securely and in compliance with applicable data protection laws.

4. Cookies and Tracking Technologies

Our Thinkific platform uses cookies and similar technologies to:

Keep you logged in to your account.
Save your preferences and course progress.
Measure site traffic and engagement analytics.
Deliver relevant content and marketing.

You can manage or disable cookies through your browser settings, but some site features may not function properly if cookies are disabled.

5. Data Retention

We retain your information only as long as needed to:

Provide you with ongoing access to courses and services.
Comply with legal and accounting requirements.
Resolve disputes and enforce agreements.

When no longer required, your personal data will be securely deleted or anonymized.

6. Your Privacy Rights

Depending on your jurisdiction (e.g., GDPR for the EU/EEA, CCPA for California), you may have the right to:

Access and receive a copy of your personal data.
Correct or update inaccurate data.
Request deletion of your data.
Object to or restrict processing.
Withdraw consent for marketing communications at any time.
File a complaint with your local data protection authority.

To exercise these rights, please contact us at [email protected]

If you wish to manage or delete your account directly, you can also do so through your Thinkific student dashboard.

7. Data Security

We and Thinkific implement robust security measures to protect your data, including:

Encrypted connections (SSL).
Limited access to personal information.
Regular security monitoring and updates.

While we take reasonable steps to secure your data, no online system can be guaranteed 100% secure.

8. International Data Transfers

Our platform (Thinkific) is based in Canada and may process data in other jurisdictions. By using our services, you consent to the transfer of your data across borders where data protection laws may differ. Thinkific complies with applicable international data protection requirements.

9. Children’s Privacy

Our courses and community are not directed to individuals under 16 years old. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will promptly delete it.

10. Marketing Communications

If you opt in, we may send you updates about:

New courses or programs.
Live events and workshops.
Community news or special offers.

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Effective Date.” By continuing to use our website and services after updates, you agree to the revised policy.

12. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact:

Dr. Erika Mateus
📧 [email protected]
🌐 https://www.erikamateus.com
📝 Platform Provider: Thinkific Labs Inc.